Frequently Asked Questions

Everything you need to know about your Timex timepiece.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US, while expedited options are available at checkout for faster delivery.

What is your return policy for watches?

We offer a 30-day return policy for all unworn timepieces in their original packaging. Please ensure the protective film is still intact for a full refund.

Do Timex watches come with a warranty?

Yes, all Timex watches are covered by a one-year limited manufacturer's warranty against defects in materials and workmanship.

How do I adjust the strap of my new watch?

Many of our metal expansion bands and mesh straps can be adjusted at home. For link bracelets, we recommend visiting a local jeweler to ensure a perfect fit without damaging the pins.

Are your watches water-resistant?

Most Timex watches are water-resistant to depths ranging from 30 to 200 meters. Please check the case back of your specific model for its exact rating before submerged use.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.